Dedicated Customer Support
We offer exceptional and dedicated customer support to all our customers, making sure your satisfaction is at the forefront of everything we do.
Our Support Includes
Personalized Solutions
At CGF we understand the unique needs of our customers, we transform your requirements and challenges into personalized solutions for efficient and cost-effective transportation.
Expert Guidance
Our Account Management Team are your trusted advisors, providing expert guidance to assist in navigating obstacles associated with international shipping.
Proactive Communication
Our newsletters, direct emails, and advisories keep you informed about shipment status, potential delays, and necessary actions, fostering transparency and building trust.
Issue Resolution
We proactively address shipping delays, customs issues, or other challenges, minimizing disruptions and finding alternative solutions to keep your shipments on schedule.
Continuous Improvement
We value your feedback and actively seek it through regular NPS surveys to identify areas where we can improve and optimize your shipping experience. We are committed to implementing changes and adding features based on your input to enhance your efficiency and satisfaction.
Long-Term Partnership
Building long-term trust and ensuring your satisfaction are our top priorities. Our highly trained Account Management Teams are dedicated to providing exceptional customer service. We partner with you to establish regular performance reviews and proactively address any potential disruptions to your supply chain.
Executive Partnership
We offer Executive Sponsorship to qualified customers, fostering strategic alignment and long-term collaboration at the highest levels.
NPS
CGF is committed to being your preferred logistics provider. To ensure your satisfaction, we conduct quarterly NPS (Customer Satisfaction) surveys and prioritize acting on your feedback. We actively seek your input on our products, services, operational performance, customer service, and areas for improvement.
Our customers consistently rate us with a high score of 30+, reflecting their satisfaction with our services and product offerings.
Our customers consistently rate us with a high score of 30+, reflecting their satisfaction with our services and product offerings.
What our Customers say about CGF
"CGF became a reliable partner when my previous forwarder failed in 2021. Their proactive communication and collaboration have been invaluable in navigating complex ocean shipping. They consistently lower my freight costs and provide transparent pricing, making them the ideal partner."
"Partnering with CGF was a clear choice. They've significantly expanded our market reach through expedited shipping, exceeding our expectations in efficiency and providing our customers with seamless product experiences."
“ We chose CGF because the idea of focusing on the end customer and their satisfaction is very much in line with our company philosophy. In our opinion, this is the key to our shared success with CGF.”